Planned Improvements

We plan improvement works to homes when major fixtures and fittings come towards the end of their life expectancy - for example when kitchen units need replacing or heating systems become less reliable. We plan our improvement programmes well in advance and publish on our website all the works we expect to carry out in the coming year. Planning improvement works in this way ensures that homes meet the Government’s Decent Homes Standard - details on this can be found here.

If your home is included in a planned improvement programme, we will let you know what works are planned, and we will directly contact all customers affected with information on the improvements to take place. This will be before any work starts, so you have time to prepare and we can find out if there are any special arrangements we have to put in place whilst working in your home.

We will visit you in your home before work starts to carry out a survey, check what is required and carry out any safety tests that may be necessary. We will contact you in advance to make arrangements to visit at a convenient time.

Where we are replacing kitchens and bathrooms, you will choose from a selection of colours and finishes available.

Just before the work starts and whilst it is taking place, a Customer Liaison Officer will be on hand to answer any queries you may have. You will receive a handy information leaflet before works start, guiding you through what will happen and what to expect during the work.

It may sometimes be necessary to temporarily interrupt water or electricity supplies to your home depending on the work being done. We will try to inform you in advance to minimise any disruption, and services will be reconnected afterwards.

Planned Improvements 2023 - 2025

Below is a complete list of planned home improvements in the years ahead. If you have any questions or queries, please feel free to get in touch.

All component replacements are listed for review and are subject to survey, access and cooperation.