An innovative community-led housing scheme in Wigan that’s helping local people get on the property ladder has been shortlisted for three national awards.

Delivered by Prima Group and Housing People Building Communities (HPBC), St William’s sees residents - known as home-partners - working 500 hours on the new development in return for a £10,000 reduction in their mortgage deposit.

In the latest edition of Prima News, we explore several important updates and services designed to improve your experience as a tenant.

Prima Group take a zero-tolerance approach to hate crime

Prima Group will not tolerate hate crime in our communities. We will continue to work with local partners and Merseyside Police to support our communities to ensure you feel safe where you live.

Liverpool City Council want to hear your views on a new five-year Housing Strategy for Liverpool.

Lithium-ion batteries are found in all types of domestic electrical equipment, including e-cigarettes, mobile phones, tablets, laptops, power banks, e-scooters, mobility scooters and electric bikes.

As part of our commitment to quality and customer standards, we strive to achieve an accurate, up-to-date and evidence-based understanding of the condition of our homes that can reliably inform the understanding of our homes so we can ensure they are good quality, well maintained and safe.

We're delighted to have won Best Affordable Housing Development (Up to £10M) at the Northern Housing Awards last night for our work with Housing People, Building Communities on the St William's development in Wigan.

We're joining a few other local housing associations at a housing drop-in event in Liverpool next Tuesday (28th), from 12pm - 2pm.

If you claim Universal Credit, you now need to report to the DWP that your rent has changed. You can do this by accessing your online account, selecting Report a Change, and choosing Where You Live and What it Costs. This will update your new housing costs. If you have already reported a change, you must re-submit it as the change is only effective from 13th May.

In February, we asked for your feedback on our repairs service. The consultation had a huge response, and we would like to thank everyone for taking the time to participate. Here are the results.

If you claim Universal Credit (UC), you may have received a task asking you to confirm your new rent.

The rent on your home will increase from Monday 13th May 2024. If you receive a task before this date asking for your new rent, please do not complete this until 13th May 2024 - otherwise, you will have to re-submit this information after the rent change.

On 19th April, most of our repair orders will be issued to our new in-house repairs service, Prima Home Repairs.

We are excited to introduce you to our skilled team of trade operatives. We have 13 multi-skilled trade technicians joining us, experienced in joinery, plastering, plumbing, and roofing. The team brings a wealth of experience to ensure your repair needs are handled with quality and care.

As of April 1st, there are some legislation changes, uplifts and financial changes that will benefit most households.

There are 53 Mondays in the 2024/25 financial year, from 1st April 2024 until the last Monday on 31st March 2025. Find out how this changes your rent here.

The Housing Ombudsman is inviting social housing residents to apply to join its Resident Panel and contribute to the work it is doing to improve residents’ lives through landlords’ services.

It’s a criminal offence to own or possess an XL Bully dog in England and Wales unless you have a valid Certificate of Exemption.

Property Pool Plus is changing. The existing scheme will close to new applications from Friday 15th December 2023, and the last property advert will close on Sunday 17th December 2023. The new scheme will launch on Monday 8th January 2024.

The latest edition of Prima News is available to view now, and a printed copy should be with all tenants in the next few days.

Your Customer Voice Board met on the 4th of December to review Prima’s performance, proposals for reviewing the rent increase due in May 2024 and the new Safeguarding Policy.

On 11th December we are making some changes to our systems. What will this mean for our customers?